Bettytlopez

AIR ASIA CANCELS OUR JB-MACAU FLIGHT

October 11, 2008

When I opened my email last Friday, I had to think for awhile since the message was about “Macau Flight Cancelled”. At first I  thought that Air Asia decided not to fly to Macau anymore but when I opened the email, it said…..

We regret to inform you that your flight(s) has been cancelled.
Here are the details of your cancelled flight(s):
Booking Number UNN5AA
Flight No Departs Time Date
AK 610 Johor Bahru (JHB) 07:00 12 Mar 2009, Thursday
AK 611 Macau (MFM) 11:05 17 Mar 2009, Tuesday


We apologize for the inconvenience caused and would like to offer the following options as compensation:
1. Fare reimbursement in credit shell for future bookings (valid for 3 months)
  OR
2. Reroute via Kuala Lumpur* (LCC Terminal) to Macau on the nearest
available flight
  * Please note that no extra cost will be charged for rerouting of flights to/from Macau via Kuala Lumpur
from/to Johor Bahru, Kota Kinabalu or Kuching

My only complaint about this message is that they gave me a Malaysian number which was very hard to reach. Since I am very familiar with online reservation I searched for their Singapore number.

After being placed on hold for about 15 minutes I was lucky enough to get hold of their representative who immediately gave me an option of flying to KL and taking our connecting flight to Macau from there.

The same will be true on our return trip.We fly to KL and connect to JB. The only problem is that there is only one flight going to Johor Bahru(JB) from KL and it leaves KL at 7:50 in the morning . This meant that we had to stay overnight in KL.

Now my only problem is getting our hotel for the overnight stay in KL. We are landing at and departing from  the KLIA-LCC and not the KLIA(KL International AIrport) 

Any suggestions?

 

Posted by bettytlopez at 8:30 pm | permalink | comments[12]